Under our warranty, we’ve got your back. This means that for 90 days from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs.
We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the 90-day coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Cielomo.
Please note our warranty only covers the following:
- Manufacturing defects — broken chain, faulty clasp, etc.
- Errors/Item Missing — stamping errors, wrong size, item missing
If one of the above apply to your order please email us at firstname.lastname@example.org